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Email Challenge on Raise Your Flag

Customer Service

Email Challenge

A customer emails you in a panic. They ordered a present for their nephew from your company's website. The package arrived today but was the wrong item. Their nephew's birthday is in two days and the customer isn't sure what they should do or how you can help.

Your Challenge: Write the customer an email that helps them feel a bit more calm about the situation and explain to them what your company can do in this situation.

Email Challenge

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