Philz Coffee Badge

Philz Coffee is so much more than a coffee shop. They exist to delight customers and provide the best experience possible. Before applying to Philz, take a couple of minutes to complete their challenge. This challenge is all about seeing how you would match up with the culture they've spent years creating. After the challenge is complete, you can go ahead with your application.

In order to complete this challenge, we need to verify your email address. We do this to make sure your challenge gets sent with your application. Please use the same email address to complete this challenge as in the application following this challenge.

The store closes at 8pm but at 8:05 a customer comes in to order coffee. The team has already cleaned the bars and you've already closed out the register. What do you do?

Make them the coffee yourself, on the house, and assist the team in re-cleaning the bar
Give them a free drink card for tomorrow
Turn the customer away

One of your newer team members is great at making 1-2 drinks at a time. However, when faced with a rush and 3 orders, they completely shut down, their mind goes blank, and they can’t seem to deal with the pressure.

Tell them that they need to move faster like their other team members
Jump in for them
Work with them side-by-side, offering support/encouragement, and in-the-moment coaching, recap later (off the floor) with tips and feedback

There was a recent company-wide change in how coffee blends are iced. Everyone has been trained on the new method but you notice that one barista is still using the old method. When you approach them about it, they tell you that they think the old way tastes better and the customers agree.

Reinforce the 'whys' behind the new method- offer to demonstrate again- and tell the barista that you will share the customer feedback with the coffee team
Tell them it's ok to use the old method
Tell them tell them they must use the new method or they will be terminated, simply because it's the new policy