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Services Industry


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What this job is about

With a knack for customer service combines with agility on the computer keyboard, it's a beautiful thing: Welcome to the call centre. Call Centre agents deliver a high level of customer-focused service. They handle various inbound and outbound customer requests with speed, efficiency, empathy and care. They effectively use our reservations system to service both existing and prospective customers, and promote Air Canada's products and services. You'll definitely need stellar people skills – call centre agents are often the first experience customers have with the company. Therefore, your job is to make customers feel valued by offering solutions with a friendly attitude. A passion for all things travel can definitely help, too.

Work Styles

What it Takes

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Need to Have

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Nice to Have

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Who Could Hire You