What this job is about
With a knack for customer service combines with agility on the computer keyboard, it's a beautiful thing: Welcome to the call centre. Call Centre agents deliver a high level of customer-focused service. They handle various inbound and outbound customer requests with speed, efficiency, empathy and care. They effectively use our reservations system to service both existing and prospective customers, and promote Air Canada's products and services. You'll definitely need stellar people skills – call centre agents are often the first experience customers have with the company. Therefore, your job is to make customers feel valued by offering solutions with a friendly attitude. A passion for all things travel can definitely help, too.