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Services Industry


Industry Job Growth

What this job is about

What happens when someone misses their flight or needs to find out how to put their pet alligator on a plane? Customer Sales and Service agents (CSSA) step in to fix the situation. Hey, an airport is full of parts and pieces that have to work together, and as a CSSA you will deal with all sorts of challenges -- someone is late and stressing about getting to their gate before the flight leaves, a customer is flying somewhere for the funeral of a loved one, a nervous child is flying solo – every customer has a different story.Perfect for someone with excellent communication, people and problem-solving skills, Customer Sales and Service agents receive in-house training and enjoy the challenge of making someone's bad day do a total 180. Oh and PS, no alligators on the plane.

Work Styles

What it Takes

Service Orientation

Actively looking for ways to help people.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.


Adjusting actions in relation to others' actions.


Installing equipment, machines, wiring, or programs to meet specifications.

Need to Have

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Nice to Have

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Who Could Hire You