How to become a Customer Service Manager | Raise Your Flag
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Services Industry


Industry Job Growth

What this job is about

In aviation, the customer is always right: Even when they're sometimes wrong. That's why Customer Service Managers must combine the patience of a saint with a great attitude, problem-solving and people management skills: Not only do they deal with customers, but coach employees to do the same. As a Customer Service Manager, you'll spend your days ensuring procedures are being followed and that employees are doing their best to ensure satisfied customers. You might also be called as a mediator to resolve conflicts with other employees, so you'll need to understand rules and policies and at the same time exercise flexibility and good judgment.

Work Styles

What it Takes


Teaching others how to do something.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Persuading others to change their minds or behavior.

Need to Have

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Nice to Have

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Who Could Hire You