What this job is about
In aviation, the customer is always right: Even when they're sometimes wrong. That's why Customer Service Managers must combine the patience of a saint with a great attitude, problem-solving and people management skills: Not only do they deal with customers, but coach employees to do the same. As a Customer Service Manager, you'll spend your days ensuring procedures are being followed and that employees are doing their best to ensure satisfied customers. You might also be called as a mediator to resolve conflicts with other employees, so you'll need to understand rules and policies and at the same time exercise flexibility and good judgment.