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Services Industry


Industry Job Growth

What this job is about

In this job, expect the unexpected. You can go from a smooth day where everything is running on time, to suddenly finding yourself having to cope with customers disrupted by severe weather. A Lead Customer Sales & Service Agent provides direction and support to their CSSA colleagues to ensure our customers feel valued and that the person behind the desk or at the gate goes out of their way to help, rather than just do their job.Lead Customer Sales and Service Agent can be involved in re-booking missed flights, assisting customers with special needs and using good judgment in dealing with customer expectations - perfect for somebody with awesome leadership, communication and organizational skills.

Work Styles

What it Takes

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Equipment Maintenance

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.


Adjusting actions in relation to others' actions.

Need to Have

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Nice to Have

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Who Could Hire You