How to become a Customer Service Manager | Raise Your Flag
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$52,000

Salary

Services Industry

14%

Industry Job Growth

What this job is about

Remember those years you put in to learning the ins and outs of customer service? The things you didn't know when you started your career path? Thinglike: never tell a customer you think that dress makes them look fat.Well, now it's time to sharthat wisdom with a wholteam of customer service reps.Managers usually work to coordinate a team of customer service representatives to make sure problems and concerns are being resolved. While it definitely takes a lot of patience, the job usually offers excellent stability and the chance to learn communication skills and score future growth opportunities.

Work Styles

What it Takes

Negotiation

Bringing others together and trying to reconcile differences.

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Judgement and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Need to Have

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Nice to Have

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Who Could Hire You