What this job is about
A call centre has a ton of working parts, from Customer Sales and Service agents to computer systems to performance monitoring tools. That's why a Call Centre Operations Specialist has such a unique and integral job: It's up to the operations specialist to make sure the call centre is working smoothly. Whether it's following up on customer service satisfaction reports or calling staff for overtime, the Operations Specialist requires excellent organizational and communication skills. But it's not all procedures and reports: You might also be in charge of the fun stuff, like motivational contests and Holiday celebrations, so it's perfect for someone who wants to combine work and play.