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Services Industry


Industry Job Growth

What this job is about

When a Customer Sales and Service Agent has a question or can't figure out how to resolve an issue, they look to the Lead Customer Sales and Service agent for answers and a reassuring pat on the back.Lead Customer Sales and Service agent act as a support system for agents on the floor, so your problem-solving skills should be top-notch. The best part? No two days will the same, since you'll be taking on everything from employee training to delegation and dealing with the technical functions of customer service. It's an ideal position for someone who wants to combine leadership with customer service.

Work Styles

What it Takes

Equipment Maintenance

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Need to Have

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Nice to Have

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Who Could Hire You