What this job is about
When a Customer Sales and Service Agent has a question or can't figure out how to resolve an issue, they look to the Lead Customer Sales and Service agent for answers and a reassuring pat on the back.Lead Customer Sales and Service agent act as a support system for agents on the floor, so your problem-solving skills should be top-notch. The best part? No two days will the same, since you'll be taking on everything from employee training to delegation and dealing with the technical functions of customer service. It's an ideal position for someone who wants to combine leadership with customer service.