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Services Industry


Industry Job Growth

What this job is about

It takes a real problem solver to make a living from soothing stressed-out customers, but that's how customer service agents earn their keep. Whether it's helping someone figure out what happened to their satellite service, collecting monthly payments or tracking a package, customer service reps are charged with helping customers and clients solve their problems on a daily basis.Sure, it takes patience, people skills and a lot of coffee, but it's ideal if you enjoy making someone's day by saying stuff like "Sure, I can refund that money" and "No, we didn't lose your Xbox in the mail."

Work Styles

What it Takes


Determining causes of operating errors and deciding what to do about it.

Judgement and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.


Adjusting actions in relation to others' actions.

Time Management

Managing one's own time and the time of others.

Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Need to Have

Nothing to see here. You’re on your way.

Nice to Have

Nothing to see here. You’re on your way.

Who Could Hire You