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Services Industry


Industry Job Growth

What this job is about

When weary travelers make their way to their destinations, all they want is a soft pillow and someone to tell them that they’re room is ready. As a front desk associate, you get to be the most beloved of all hospitality workers, because you’re the one who hands over the key. Front desk associates are responsible for administrative tasks like checking in guests, tracking room expenses, fielding questions, and eventually, checking them out again. Customer service skills are a must, since you’ll be the first and last face guests see when staying at a property. As the keeper of the gate, you get the opportunity to make someone’s night with fast check-in and the words 'Enjoy your stay.'. Thanks to in-person training from McKinsey Generation, you'll be prepared to excel in hospitality and equipped with the knowledge to move up the rank for a successful career.

Work Styles

What it Takes


Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.

Judgement and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Need to Have

Nothing to see here. You’re on your way.