What this job is about
Whether it's shoes or sporting goods, your fave products don't just leap onto the shelves on their own. Retail managers are the ones responsible for keeping a retail store in working order, which can mean anything from coordinating employee schedules to calming down a customer because the store ran out of her favorite shampoo. That's why, if you plan on becoming a retail manager, customer service skills are an absolute must, as are leadership and organizational skills. By managing a store that keeps customers happy with sales and service, you'll make for a pro retail manager that knows how to whip inventory and employees into shape.